Privacy Policy

Providence First Trust Company’s Privacy Policy
Effective 06/18/2018

At Providence First Trust Company (“Providence”), we value your business and are dedicated to guarding the privacy of your information as we maintain your trust account records. Our privacy policy illustrates how important it is to Providence that we protect your privacy and security.

  1. Our Commitment to You
    A. We shall never sell information that identifies you or that can be used to contact or distinguish you as an individual (“Personal Information”) to anyone.
    B. We shall only use Personal Information in ways that are compatible with the purposes for which you supplied it. We limit the collection and use of Personal Information to that which is necessary to administer your trust and to deliver superior service to you. To serve you better, we may use information you give us on this website or through other channels.
    C. We shall protect the confidentiality of any Personal Information you share with us. Providence policies forbid employees with access to Personal Information from using or disclosing the information except for business use. All employees are required to safeguard such information, as specified in their confidentiality and employment agreements with Providence.
    D. We shall continue to evaluate our efforts to protect Personal Information and make every effort to keep your Personal Information accurate and up to date. If you identify any error in your Personal Information or need to make a change to that information, please contact us and we will use reasonable efforts to ensure that your records are promptly updated. If you have any questions or concerns, please contact us by email by clicking “Contact” in this website.
  2. Information We Collect
    Regardless of the device you use to interact with this website, Providence may collect some Personal Information. When you visit this website, we collect the following types of Personal Information:
    A. Personal Information we collect directly from you. If you choose to enroll in “paperless” as the statement delivery option for your account, we will need to collect your email address directly from you.
    B. Other information that we collect when you visit our website. We use a variety of common, automated data collection technologies, such as cookies, to assess usage of this website. In doing this, we collect information about you when you visit our website. When you request pages on our website, for example, our servers automatically log your internet protocol (IP) address. The IP address is a unique number assigned to your computer to identify it whenever you are surfing the Web. The IP address does not identify you personally, but it allows us to maintain communications with you as you move about the website. Generally, these types of data elements (“Other Information”) do not reveal your identity or do not relate directly to you or any other individual. The following are some examples of Other Information: device ID, including IP address; browser and device information, including operating system; aggregated information such as “click stream” information such as entry and exit points for the websites
    (including referring URLs or domains), certain websites traffic statistics, page views, and impressions; and geolocation (if using a mobile application and you consent to providing it).
  3. Sharing Your Personal Information
    We will share Personal Information with others only as stated in this policy, unless we give you additional notice or ask for your permission.
    A. Data processing and storage. We may share Personal Information with third-party agents or contractors or within Providence for purposes of data processing or storage.
    B. Authorized third-party agents. We may share your Personal Information with authorized third party agents or contractors in order to complete required audits or examinations or to provide a requested service.
    C. Legal requirements and illegal activities. We may respond to subpoenas, court orders, or legal process by disclosing your Personal Information and other related information. We may collect and share Personal Information in order to investigate or take action regarding illegal activities, suspected fraud, or as otherwise required by law or by government and regulatory entities.
    D. Website administration. Personal Information may be used to administer our business, the site, and our services. This may include disclosure of such information to employees, representatives, officers, agents, affiliates, third parties, and service providers.
    E. Electronic authentication. Collection and use of information for authentication purposes is part of the login process for clients registered to use the site. A combination of authentication criteria such as your user information, email address, session surveillance, device fingerprint, IP information and pattern recognition may be collected and used by us.
  4. Internet Security and Login Credentials
    Our security processes begin as soon as you attempt to login to our website. Any time you enter information in this website (such as an email address, user ID or password), it is encrypted using Secure Socket Layer (SSL) technology. SSL protects information as it crosses the internet. Your user ID and password are your private entry keys into your account. You should never share either item with anyone and you should change your password periodically. You can change your password at any time after logging in to this website and accessing your Profile Settings. Your password is case-sensitive, adding an extra layer of security. Our login credential requirements are defined in a manner that keeps your security in mind. Account lockout protection and secure methods of login and password retrieval are available in the case that you have forgotten them. Your help is critical in solidifying security measures. With your help, we can increase web security for your Personal Information. Here are the things that you can do to help us protect your account.
    A. Update your computer and browser software with security updates as they are released.
    B. Change your password frequently using the guidelines listed in the user ID and Password section above.
    C. Never share your user ID or password with anyone.
    D. Always logoff this website when your business is complete.
    E. Avoid using someone else’s computer to access your account.
    F. Review your information carefully.
    G. Shred hardcopy data showing Personal Information.
    H. Immediately report any unusual activity in your account to your directly to Providence.
  5. Security Risk of Using Non-Approved Automated Software Applications
    For security reasons and to guard the safety of your data, access to this site is limited to standard internet browsers. Under no circumstances should you use any software, program, application, or any other device to access or log in to this website, or to automate the process of obtaining, downloading, transferring, or transmitting any content to or from Providence’s computer systems, website, or proprietary software.
  6. About Cookies
    To personalize your experience on our website and to enhance security within the site, we may assign your computer browser a unique random number, called a “cookie.” Cookies enhance website performance in several important ways: they provide a secure way for us to verify your identity during your online session, they personalize your experience on our site, and they make your visit to our site more convenient for you. Your privacy and security are not compromised when you accept a cookie from our website. We do not use cookies to collect Personal Information. Cookies from a secure site such as this website are encrypted and sent securely, and a cookie cannot read data from your computer’s hard disk or read cookie files from other websites.
  7. Do Not Track
    California law requires us to let you know how we respond to web browser Do Not Track (DNT) signals. Because there currently isn’t an industry or legal standard for recognizing or honoring DNT signals, we don’t respond to them at this time. We await the result of work by the privacy community and industry to determine when such a response is appropriate and what form it should take.
  8. Children Under the Age of 13
    This website is not intended for children under 13 years of age. No one under age 13 may provide any Personal Information to or on this website. We do not knowingly collect Personal Information from children under 13. If you are under 13, do not use or provide any Personal Information on this website. If we learn we have collected or received Personal Information from a child under 13 without verification of parental/guardian consent, we will disable his or her account access. If you believe an individual is using this website and is either under 13 or does not have parental/guardian permission, please contact us immediately. You may contact us by clicking ‘Contact’ on this website.
  9. Communicating with Providence
    When you elect to contact Providence using the Contact feature, we may send emailed or mailed communications to you in response. We do not utilize your email address to send any type of marketing or advertisements. If you have chosen “paperless” as the statement delivery option for your account, then you may receive emailed notifications when the online statements are available. The accuracy of your Personal Information is important to us. If you have a concern about your Personal Information or account information maintained at Providence, or want to correct, update, or confirm your information, send us an email by clicking “Contact” in this website.
  10. Change
    We may change our privacy policy from time to time. We therefore ask you to check it frequently to ensure that you are aware of the most recent version. Your continued use of this website indicates your acceptance of any changed terms. The policy was last updated 06/18/2018.